We made working with inquiries more convenient. In chats, you can now pin messages personally, preview screenshots before sending, and edit scheduled outgoing messages before they're sent. In broadcasts, you can resend failed messages and export conversations across all channels at once. We added colored tags, multi-value filtering, multiple accounts per email, and the new "Website Chat" channel….
Chats
Pinning important messages. Pin an important message in a regular chat and open your list of pinned messages whenever you need to get back to it. This list is personal — colleagues can't see it.
Sending screenshots with a preview. Paste a screenshot from the clipboard with Ctrl+V: a preview opens first, and sending only starts after you confirm.
Editing a scheduled outgoing message. While a scheduled message is waiting for its send date, you can open and edit it. The client will receive the updated version of the text at the scheduled time.
Importing phone numbers to Telegram contacts. Phone numbers can be uploaded as a table for contacts already added on Telegram, with a number and a username in each row. After the import, it's easier for the operator to match up conversations, usernames, and numbers. The import form is split into tabs, and only administrators have access to it.
Broadcasts and reports
Resending failed messages. If part of a broadcast failed to send, there's no need to create it again. A few minutes later, you can go to its card and resend a single failed message or all of them at once. Messages that are still sending, already delivered, or blocked will remain unchanged.
Exporting chats and messages across all channels. An administrator selects all channels and gets a combined export of chats and messages. Each row in the file indicates its channel, so there's no need to compile data manually from several separate exports.
Duplicate recipients in broadcasts. The "Remove duplicates" button compares phone numbers, and if there's text, the number and text together. After clicking it, the account shows how many rows were removed. Blocked contacts receive neither messages nor files. The interval between the text and the file stays as originally set.
Tags, access, and accounts
Tag color settings. An administrator sets a tag's color and name. The change is immediately visible in every chat carrying that tag. Colored tags work in the filter for any organization. The list can be sorted and filtered by name. An operator without administrator rights can't accidentally edit or delete a tag.
An option has been added for staff groups — you can enable a mode to "see only your group's tags." In that mode, the list and selector will show only your group colleagues' tags plus shared tags. Chats themselves won't disappear because of other groups' tags.
Filtering by multiple values. In the chat filter, you can select several tags and assignees at once. This makes it easier to build the selection you need without running several searches in a row.
Who sees which chats. Chats from a channel you don't have access to won't appear in "Mine" or "Open," and their messages are hidden. You can still find them via "All" or by direct link, switch the chat to an available channel, and message the client.
Channel access and profile. In your profile, you can turn off the bell and tab-icon blinking for incoming messages.
The quick-login PIN code stops working if the password is changed or reset. The old PIN code will no longer let you into the account.
Channels and connection
New "Website Chat" channel. A visitor's message from the website widget appears in the shared dialog list, alongside WhatsApp, Telegram, and other channels. If the visitor left a phone number or email, it's added to the contact card. You can choose one of 16 icons for the widget button. Links to the privacy policy and consent are shown in the "Info" tab if they've been added in settings.
Tasks
The task card shows who it's assigned to. An administrator can close a colleague's task, and the assignee can open their own. Staff without the relevant permissions won't see other people's comments and can't enable the "All tasks" filter.
API
For API integrations, a list of completed chats and a list of broadcasts are available with the same fields as in the account interface. A Telegram contact can be found by username, phone number, or ID, including for a Telegram bot.
Files are now sent with their original filename.
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